If you are not satisfied with the ink cartridges, laser toner & ribbon you bought at our online store, you will get full refund for the ones you have not yet used, and one-for-one replacement for the ones you have already used and are at least 70% full. If you believe the product has manufacture defects and do not wish to receive replacement, we will refund you fully upon receipt of the defective product .

The following terms apply:

1. All returns require obtaining a Return Merchandise Authorization (RMA) number. Please email or Call us to get RMA number.

2. Shipping & Handling charges are non-refundable, except in the event that we ship you the wrong items. Customers receiving free shipping will be charged $6.95 for shipping if their order is returned for a refund of the original purchase price.

3. Most merchandise may be refunded within 30 days of purchase.

4. All defective products can be exchanged within 180 days.

5. If any returned items found non-defective are subject to a restocking fee of 25%

6. If you want to cancel an order, please call (626)961-9200 during business hours or fax to (626) 961-9929 ( include order number & full name ).

7. A 50% restocking fee will be added to cancellations that have been shipped.

8. Customer must ship the package prepaid to our warehouse unless we ship you the wrong items.

9. If order is free shipping, customer must ship the package to warehouse to get refund. ( We don't cover the shipping. )

10. will not issue pay for return shipping for wrong ordered items.

11. Refill kits that are opened and used in a cartridge are non-refundable under any circumstances. We cannot guarantee whether the cartridge you wish to refill is still working. You usually want to refill the cartridge before it is totally empty. Cartridges that has been empty for some time may have its sponge dried up or the internal wire burnt out.

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to refund of purchase price of merchandise.
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